2017 Enterprise Quality Credit Report

Preface to the first part of the report

1. Specifications for the preparation of reports

(1) Statement of content objectivity:

This report is the basic situation of the construction of the quality and integrity system of the company during the reporting period, and the content is true, objective and fair. It is only for reference in social supervision and business decision-making.

(2) Scope of reporting organization

  content

Foreword to the first part of the report...................................................... 1

The second part of the report...................................................... .5

1. The concept of enterprise quality...................................................................... ... 5

2. Enterprise Quality Management ................................................ ... 5

1. Quality management organization ................................................ ....5

2. Quality management system ................................................ ....6

3. Quality Risk Management ................................................ ....6

3. Enterprise Quality Integrity ................................................ ... 7

1. Quality Commitment ................................................ ...... 7

2. Operation management ................................................ ...... 7

3. Marketing Management ................................................ ....... 8

4. Enterprise quality foundation ................................................ ... 8

1. Enterprise product standards ................................................ .... 8

2. Enterprise measurement level ................................................ .... 9

3. Certification and accreditation ............................................... .... 9

4. Inspection and testing management ................................................ .. 9

5. Product Quality Responsibility ................................................ ... 9

1. Product Quality Commitment ................................................ .... 9

2. Product recall ................................................................ .... 9

3. Corporate Social Responsibility ................................................ .. 9
4. Quality credit record ................................................ .10

Conclusion of the third part of the report...................................................... 10

Reader Feedback ............................................... 11 Around:

Mingchi Glass Co., Ltd.

(3) Reporting time range:

January 1, 2017 to December 31, 2017.

(4) Description of report data:

If there is any discrepancy between the financial data disclosed in this report and the financial report, the financial report shall prevail, and other data come from the company's internal statistics. The monetary amounts involved in this report are denominated in Renminbi.

(5) Report release cycle:

The quality credit report of Mingchi Glass Co., Ltd. is an annual report.

(6) How to obtain the report:

This report is published in the electronic version on the website of Mingchi Glass Co., Ltd. at http://www.ming-chi.com/.

2. Speeches by senior executives of the company

Quality first and honest management are the basic requirements of the market economy for all modern enterprises and the basis for the survival of enterprises. A person cannot stand without integrity, a business cannot thrive without integrity, and a country cannot be strong without integrity. Honesty and trustworthiness have always been a virtue of the Chinese nation. Honesty and trustworthiness are the embodiment of "national character" for the country, the embodiment of brand and reputation for enterprises, and the embodiment of personality and character for individuals.

With the development of the enterprise, Mingchi Glass has put forward the new concept of "continuous innovation, rapid response, high quality and low cost", and integrated the enterprise concept into all levels of production and operation activities and into the code of conduct of employees. Firmly establish the quality and integrity concept of "quality first, integrity-based", and on this basis, firmly establish the concept of serving customers, operate with integrity, establish a business with integrity, and provide customers with high-quality products and services. In Mingchi Glass, from leaders to employees, everyone can implement the quality and integrity concept of "quality first, integrity-based" into every aspect of production and operation, so as to realize the value of the enterprise and enhance the brand image of the enterprise.

Quality and integrity are not for a while, but for a lifetime. In the future, we will continue to practice the quality concept of "quality first, integrity-based" with sincerity, and make more contributions to improving the quality and credit level of the entire industry. Looking to the future, we will continue to innovate and improve continuously through practice and hard work, and become one of the most honest and socially responsible enterprises in the domestic and even global vehicle field.

The general manager: Yang Tongquan

3. Company Profile

Mingchi Glass Co., Ltd. was established in 1996, mainly produces and sells automotive safety glass. The company covers an area of ​​67,000 square meters and has a registered capital of 50.99 million yuan. The company is located in Nanhai New District, Weihai City (No. 3 Mingchi Road, Xiaoguan Town), which is the easternmost part of Jiaodong Peninsula. Nanhai New District is one of the key marine economic new areas built in the national strategic Shandong Peninsula Blue Economic Zone.

The company has purchased a variety of advanced equipment for glass deep processing from Japan, the United States, Italy, Germany and other countries. It has 23 inventions and utility model patented technologies. Now it has brought together many senior experts in the field of glass deep processing and a group of high-quality staff. , is "National High-tech Enterprise", "Member of China Construction Glass and Industrial Glass Association", "Top 100 Private Enterprises in Weihai City", "Shandong Province Recognized Enterprise Technology Center", and was rated as "Top 30 Glass Deep Processing Industry in China".

The company has obtained international ISO/TS16949/IATF16949 (TUV SUD) quality system certification, general QSB/BIQS system certification, China CCC, EU ECE R43, North American DOT, Brazil INMETRO product certification. The company has formed strategic partnerships with SAIC-GM, Beiqi Foton, China National Heavy Duty Truck, Qingdao FAW, Brilliance Jinbei, Huatai Automobile, Tang Jun Automobile, Dayun Automobile, Wuzheng Automobile and other companies.

  content

Foreword to the first part of the report...................................................... 1

The second part of the report...................................................... .5

1. The concept of enterprise quality...................................................................... ... 5

2. Enterprise Quality Management ................................................ ... 5

1. Quality management organization ................................................ ....5

2. Quality management system ................................................ ....6

3. Quality Risk Management ................................................ ....6

3. Enterprise Quality Integrity ................................................ ... 7

1. Quality Commitment ................................................ ...... 7

2. Operation management ................................................ ...... 7

3. Marketing Management ................................................ ....... 8

4. Enterprise quality foundation ................................................ ... 8

1. Enterprise product standards ................................................ .... 8

2. Enterprise measurement level ................................................ .... 9

3. Certification and accreditation ............................................... .... 9

4. Inspection and testing management ................................................ .. 9

5. Product Quality Responsibility ................................................ ... 9

1. Product Quality Commitment ................................................ .... 9

2. Product recall ................................................................ .... 9

3. Corporate Social Responsibility ................................................ .. 9
4. Quality credit record ................................................ .10

Conclusion of the third part of the report...................................................... 10

Reader Feedback ............................................... 11

1. The concept of enterprise quality

The company takes "high quality, low cost" strategic orientation as the core management mode, and "satisfies customer needs to the greatest extent, and provides customers with products and services of complete variety, reasonable price and high quality" as the company's quality management philosophy. , is committed to creating a quality culture of "customer first, full participation in continuous improvement", always upholding the core values ​​of "integrity, innovation, diligence, and loving people", and insisting on "providing consumers with the most valuable products and services. Adhering to economic and social , Environmental responsibility, coordinate sustainable growth, motivate and develop employees" development goals, and make unremitting progress towards the vision of "people-oriented, common development, pursuit of excellence, and sustainable growth". Company mission: Do our best, pursue perfection, and constantly exceed customer expectations.

2. Enterprise Quality Management

1. Quality management organization

In order to promote the in-depth development of the company's globalization strategy and brand promotion, continuously improve the level of quality management, optimize and integrate the professional strength of quality management, the company appointed Sun Rui as the representative of quality managers and established a quality management center.

Responsibilities are as follows:

 (1) Quality management representative

a. Responsible for determining quality goals, formulating quality policies, and organizing the formulation of quality management implementation plans according to the company's business development strategy.

b. Establish and run the quality management meeting, control the overall quality of the company, organize and coordinate the quality system for continuous improvement, and pay attention to the progress and implementation of the results of the quality meeting.

c. Decompose and implement the company's quality strategy into the manufacturing system and technology research and development system, and continue to improve the annual customer satisfaction of the company's products.

d. Combined with the company's quality management status, organize the formulation of the company's quality management center's medium and long-term implementation plan, and supervise the implementation of the plan.

e. Establish and continuously improve the organizational design and team configuration of the company's quality management system, and continuously improve the company's quality management level.

 (2) Quality Management Department

a. According to the company's quality strategy, formulate the company's overall quality management system, and organize the formulation of the company's factory-wide quality management standards.

b. According to the company's long-term and short-term business development strategy, establish and formulate the company's long-term and short-term quality management goals and policies and formulate specific implementation plans.

c. Responsible for domestic product quality system certification and two-party audit and other management work, and promote the organization and implementation of the company's required quality management system.

d. Responsible for establishing a quality system to monitor products according to the company's quality management strategy, requiring quality-related matters and priorities

It is necessary to timely feedback market information and continuously improve and improve product quality.

e. Responsible for the quality diagnosis of raw and auxiliary materials, carry out supplier review, organize and diagnose internal quality problems in response to external audits of customers, carry out quality improvement and standard management, and conduct internal audits.

f. The company establishes a quality incentive mechanism for internal employees, and internally implements the "Quality Policy and Target Management Measures", "Production Site Process Assessment, Quality Management Review Rules" and other regulations, and gives corresponding rewards.

2. Quality management system

The company establishes and improves the IATF16949 quality management system, continuously learns and introduces advanced quality management models at home and abroad, innovates and improves the quality system, and promotes the continuous improvement of products. It has passed SAIC-GM QSB/BIQS system certification, China CCC, EU ECE R43, North American DOT, Brazil INMETRO product certification, the quality system is running effectively.

 1)Quality Policy

To meet the needs of customers to the greatest extent, to provide customers with complete varieties, reasonable prices, dedication, pursuit of perfection, and constantly exceed customer expectations.

 2) Quality target

The quality management department of the company formulates quality goals at the beginning of each year and decomposes them, optimizes the process, and continuously improves the quality. Medium and long-term goals are planned: to become a well-known supplier in the domestic automotive glass industry, and to enter the international well-known enterprise supporting system.

 3) Process design and management

The company designs the quality management process according to the IATF16949 quality management requirements, and formulates and implements rules, regulations and procedural documents such as "IPQC Control Procedures for Production Processes" and "Control Procedures for Quality Inspection Processes". Each production plant has established the internal quality management system and quality system program documents of each system in accordance with the overall requirements of the company, covering all aspects of quality management, realizing the standardization of quality management, systematization of management work, and forming a scientific quality management system. 

 4) Quality education

In order to realize the vision of "do our best, pursue perfection, and continuously exceed customer expectations", the company is actively committed to building a learning organization, promoting the realization of the company's strategic goals, and realizing the growth and development of employees. It has established various rules and regulations for training and learning, and successively issued "Training Management Process Control Procedures", "On-site Trainer Training Management Measures", "On-site Trainer Training Management Measures" Frontline Staff Training Management Measures” and other management systems, and provide various resources required for learning and training, including time, venue, funds, etc., to build a learning organization in an all-round, full-staff, and full-strength manner. In recent years, the company has carried out all-round and multi-level quality training, such as regular training on system documents and practical training on lean production management. The company has formed a strong learning atmosphere, which provides inexhaustible endogenous power for improving the working ability of employees, forming the company's core competitiveness, and realizing the company's strategic goals. 

 5) Quality regulations and systems

The company has set up a technical regulations and enterprise standard team, and personnel from technical, quality, production and other departments discuss and draft quality standards and operating procedures together, and organize personnel in a timely manner to train the revised and improved quality standards and inspection procedures. effective execution.

The company has established and improved quality management systems, such as "Quality Responsibility Investigation System", "Quality Traceability Management Measures", and "Quality System Effectiveness Evaluation Criteria" to clarify quality responsibilities, and to form a PDCA management closed loop through evaluation of the quality system. Each department organizes employees to carry out training, improves the quality awareness of employees, consciously abides by various rules and regulations, and ensures the effective operation of the system.

3. Quality Risk Management

The company has established a quality risk assessment team, which is composed of the technical department, the quality management department, and the responsible persons of each factory. It conducts risk assessment on raw materials, design and development, production and other processes, identifies quality and safety risk points, formulates emergency measures for major quality and safety accidents, and establishes Early warning of potential quality risks and evasion of management regulations. The APQP team organized by the technical, quality, production, procurement, sales and other departments uses quality management tools to evaluate and analyze the possible sources of risks in the whole process of product production, and integrate the processes with a severity level of 9 or 10 into the key The list of quality risk items is managed, and all control requirements are issued in the company's technical document "Control Plan". Quality risk points are controlled from six aspects: man, machine, material, method, environment and measurement. In terms of people, employees in key positions must meet the conditions for holding key positions. Each risk assessment team regularly convenes meetings to conduct risk assessment. When quality and safety risks occur, they formulate countermeasures, and team members take actions in coordination, report according to customer requirements, and eliminate hidden dangers. At present, the company has not experienced any major quality and safety incidents.

3. Enterprise Quality Integrity

1. Quality commitment

Quality is the life of an enterprise. Complying with relevant national laws and regulations to ensure product quality is the basic requirement for an enterprise to consciously undertake social responsibility. To provide customers with "safe, energy-saving and environmentally friendly" automotive glass is the company's commitment to customers.

2. Operation management

All kinds of products of the company are focused on customers, and each department cooperates closely, starting from product quality design, based on regulatory requirements, product standards and customer requirements, based on process regulations and technical regulations, from raw materials entering the factory to finished products. The whole process of the library implements quality control and optimizes the design, including cost, efficiency and production cycle, and strictly implements the systematic method of the quality management system to ensure the maximization of enterprise value and customer satisfaction.

Establish an honest reward and punishment system to escort quality and honesty. The company has formulated a scientific, rational and standardized "Employee Reward and Punishment System" to reward and punish employees for their integrity or dishonesty. In terms of reward and punishment, it is implemented in specific links such as employment selection, post assignment, job appointment and removal, level promotion, salary distribution, etc., rewards for maintaining quality and integrity, and behaviors that violate corporate integrity or cause damage to corporate reputation and image. punish. At the same time, establish and improve the organizational leadership system of corporate integrity rewards and punishments, adhere to the principles of fairness and impartiality, make responsibilities clear, ensure that rewards and punishments for corporate integrity behaviors are implemented, and truly play a role in motivating employees' integrity behaviors and escort quality integrity. .

 1)Integrity management in design and development process

The technology research and development center adopts the APQP project management mode for product design and development. During the development process, it identifies the company's commitment to provide customers with "safety, energy saving, and environmental protection", and designs functional indicators, energy saving indicators, and environmental protection indicators to ensure customer satisfaction. Safe and reliable car companion.

The company closely focuses on the three key factors of customer demand, economic benefits of new product development and development quality, strengthens development process management, strengthens the control of product development project approval process, and ensures the development quality of new product projects. According to the development strategy, the company continuously increases the investment in science and technology, keeps up with the market demand, and grasps the future development trend. Strengthen the construction of the research and development system, master the core technology, seize the commanding heights of product technology and market opportunities, and meet the personalized and diversified needs of customers to the greatest extent. The company currently has many patented technologies, which constitute the company's core technology system. Continuous independent innovation is the key to ensuring the core competitiveness of the company's products.

 2)Integrity management in purchasing process

Organize the implementation of the supply chain management process from the procurement business process and the supplier management process and set up key performance indicators to measure the implementation process. According to customer recommendation, supplier self-recommendation and preliminary selection of suppliers based on market information, suppliers are required to provide various credit certificates, safety production licenses, equipment capability lists, and product quality assurance capabilities. Manage, identify the company's requirements for suppliers in its commitment to customers, incorporate technology, quality and procurement agreements, and bind suppliers to jointly abide by quality commitments.

Control over suppliers. The company evaluates the supplier's technical information, product quality, delivery cycle, production capacity, after-sales service, price contribution, payment terms, credit status and financial status, etc., to ensure that the overall level of raw material suppliers meets the company's requirements and is sustainable. Continuous improving. Grade assessment is carried out on a regular basis every year, and suppliers are managed in four grades: A, B, C, and D, so as to encourage suppliers to continuously improve and cooperate with suppliers for a win-win situation.

 3)Integrity management in the production process

The company's manufacturing base combines information technology, automation technology, modern management technology and manufacturing technology. The management management takes the enterprise resource planning ERP system as the core, collects production, quality and consumption data in real time through the ERP system, and establishes a production database. The management department can analyze, process, browse and control the data through the internal local area network as needed, so as to achieve unified management of product quality, production process control, and process cost management. Control the main characteristics, process parameters and key processes that directly affect product quality, and establish quality control points as the basis for process monitoring, manual intervention and statistical analysis to ensure that the production process is effectively controlled.

 4)Integrity management in service process

There is a market service office in the domestic market, which is responsible for the domestic market auto glass service, communication, processing, connection and other matters. In recent years, the company has perfected a full-time supporting service team, and each auto supporting factory has set up 1-2 full-time service personnel. Over the years, we have increased our visits to the global market, visiting Vietnam, India, the United States, Russia, and countries near the Belt and Road Initiative. By providing effective on-site service, customers can trust the company's products more.

3. Marketing management

 1) International market

The company is committed to innovating the marketing model and increasing market visits. It has visited the United States, Russia and the countries and regions around the Belt and Road to better understand the local market demand, strengthen the cooperative relationship with customers, and establish a strategic cooperative relationship with GM.

2) Domestic market

The domestic market segmented the market according to different consumption patterns, carried out standardized management for the marketing and network of commercial vehicles and passenger vehicles, clarified the responsibilities of each platform and responsible person, and managed network construction, risk management, and sales policies. Strengthen strategic cooperation with supporting markets. At present, the company has established strategic cooperative relations with domestic first-class enterprises such as Sinotruk and FAW in the field of trucks, and cooperated closely with SAIC-GM and Changhe Automobile in the field of cars.

4. Enterprise quality foundation

1. Enterprise product standards

The company's quality standards are based on the national standard "GB9656 Automotive Safety Glass", various regulations and internal requirements of the company; the content of the standard is complete, including the standard basis, sampling procedures, inspection procedures, inspection frequency and other regulations that meet the requirements; the developed materials The standard shall not be lower than the registered or declared standard; the established standards of in-process and to-be-packaged products correspond to the quality standards of finished products.

All formulated and revised quality standards and inspection procedures are drafted by experienced inspectors. In addition to the centralized training of personnel according to the normal plan, the training of the revised and improved quality standards and inspection procedures should be added in a timely manner, in various forms, so that everyone can master it.

The company pays attention to the research of international and foreign advanced glass industry-related technical standards and regulations, establishes the direction for product research and development, and ensures that the products can meet the technical requirements of various countries in the world. The company attaches great importance to strengthening the connection with technical organizations of glass industry associations, and actively participates in standard formulation and revision meetings such as the T/ZBH national standardization organization meeting, which has a certain influence in the glass industry. The company participated in the formulation of the industry standard of "Appearance Quality Requirements and Evaluation of Architectural Glass" (implemented in November 2017), participated in the formulation of the national mandatory standard "Energy Consumption Limit of Tempered Glass per Unit Product" (currently being submitted for approval), participated in the "GB9656 Automotive Safety Glass" "National Standard (currently under review).

2. Enterprise measurement level

The company has established and improved various measurement management systems, measurement instrument purchases, acceptance systems, maintenance and maintenance systems, periodic inspection and verification systems, and the inspection rate of measuring instruments has reached 100%. Various types of verification, calibration, measurement uncertainty evaluation and other measurement professional knowledge training, comprehensively improve the company's measurement management level.

3. Certification and accreditation

Continuous innovation and improvement of the quality system, the company has passed IATF16949 quality management system, general QSB/BIQS system certification, China CCC, EU ECE R43, North American DOT, Brazil INMETRO product certification, product quality control capabilities are at the leading level in the industry.

4. Inspection and testing management

The company has established a sound quality inspection system, and the quality management department has formulated the internal control standards for enterprise quality, and the control methods are more standardized. In terms of raw material inspection, control is carried out from the aspects of 100% sampling inspection in batches and supplier supervision and inspection to ensure that the quality of raw materials meets production requirements. , weekly inspection, monthly inspection, effectively guarantee the process ability, end product inspection, formulate the standard operation process of appearance inspection and increase the secondary inspection, sampling inspection and other links to improve the appearance quality of products.

The company continues to introduce advanced testing equipment at home and abroad, such as the German ISRA optical online inspection system, online tin surface inspection, online transmittance inspection, online trademark quality inspection, online size conformity inspection system, etc., to ensure product quality in the production process. The type inspection of terminal products adopts the national standard GB9656-2003 procedures. The company has established a standardized laboratory management system and has passed the laboratory accreditation of SAIC General Motors, Sinotruk and Foton Motors.

The laboratory is equipped with various advanced test instruments, such as transmittance tester, optical distortion tester, collimating telescope, environmental test machine, irradiation test chamber, etc., which can complete all test items stipulated by national and international standards. The quality management department is equipped with full-time management personnel and inspection personnel, all of whom have passed strict product technology requirements, quality management requirements and practical skills training, and have passed the job qualification assessment and are skilled. Standardized inspection post operation, automated inspection data collection, intelligent inspection data analysis, traceable product life cycle, effectively ensure the standardization and integrity of quality inspection.

Five, product quality responsibility

1. Product quality level

Standards are the foundation and guarantee of product quality, and the level of standardization determines the level of product quality. Sampling inspections of various series of products over the years have shown that the company's products meet the requirements of relevant laws and regulations. A total of 12 batches were sampled, and the pass rate was 100%.

2. After-sales service level

The company establishes a visit mechanism for the main engine factory, and classifies the supporting manufacturers according to the frequency every month, communicates on product services, technology and other aspects, and understands the needs of the supporting manufacturers for the company's products and services. Timely delivery to the quality, technology and other departments, special personnel to track and implement one by one, forming a closed loop, continuous improvement, and enhance the company's brand image.

3. Product after-sales responsibility

At present, the company implements quality guarantee for all products sold in domestic and foreign markets, and can apply for free replacement or claims at local dealers or after-sales service personnel. In accordance with the claims policy and claims process, the company identifies and settles claims for quality defects, and conducts customer complaint files for all customer complaints and complaints

Management, customer complaints must be answered on the same day, within a week to give customers a satisfactory answer and properly resolved. With the company's refined management, the current customer service efficiency and satisfaction have been greatly improved.

The company has established a recall evaluation team, which is composed of R&D center, quality management center, sales department, logistics center, factory responsible person, etc., and established the "Recall System". Clarify the recall implementation conditions, recall procedures and other processes. Up to now, the company has not experienced glass product recalls. 

4. Corporate Social Responsibility

While the company is rapidly expanding its scale, increasing its economic benefits year by year and its overall strength, the company insists on paying equal attention to economic development and environmental protection, strives to improve the ecological environment of the enterprise, and makes every effort to promote the construction of a resource-saving and environment-friendly enterprise, realizing environmental protection and economic construction. coordinated development.

The company actively protects the rights and interests of consumers and provides customers with safe, reliable and environmentally friendly automotive glass products. It is one of the few enterprises in the province that produces automotive glass products. At the same time of economic development, the company has always seriously fulfilled its social responsibilities, enthusiastically charitable, and supported and participated in various social public welfare undertakings. Donated to the society successively. In 2008, through the Wendeng Charity Federation, donated 500,000 yuan to the people in the Wenchuan earthquake-stricken area, which was specially used for emergency relief and post-disaster reconstruction in the earthquake-stricken area, and to help the people in the disaster-stricken area rebuild their beautiful homes.

5. Quality credit record

During the reporting period, there were no bad records of violations of laws and regulations, unqualified supervision and spot checks, quality and safety incidents, foreign notification of export products due to quality problems, returns, and claims.

Conclusion of the third part of the report

1. Future Outlook

Quality is the life of an enterprise, especially in the automotive glass industry. We will further ensure and improve product quality, adhere to integrity, always keep in mind the commitment to provide customers with "safe, energy-saving and environmentally friendly" products, enhance corporate quality integrity, implement quality responsibility as the focus, further establish and improve the quality integrity system, and continuously improve the core Competitiveness, continuously increase the gold content for the brand reputation, and cultivate the brand loyalty of customers. Guided by the policy of "low carbon, green, environmental protection and high efficiency", the company's construction will focus on the use of green and clean energy, reducing greenhouse gas emissions, strengthening the comprehensive utilization of water resources, and using informatization and automation.

Always adhere to the core values ​​of "integrity, innovation, diligence, and love", and adhere to the development goals of "providing consumers with the most valuable products and services, adhering to the coordinated and sustainable growth of economic, social and environmental responsibilities, and motivating and developing employees". Make unremitting progress towards the vision of building a "global company, a world-class company".